Introduction

Dotloop Reporter ("we," "our," or "us"), an independent passion project, is committed to protecting your privacy. We are not affiliated with or endorsed by Dotloop. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate analytics and reporting platform (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, connect your Dotloop account via OAuth, upload CSV files, configure commission plans, or contact us for support.

Personal information may include:

• Account Information: Name, email address, company/brokerage name, role
• Authentication Data: OAuth tokens, session identifiers (encrypted and stored securely)
• Profile Information: User preferences, privacy settings, notification preferences

Transaction Data

When you connect your Dotloop account or upload CSV files, we collect and process:

• Real Estate Transaction Data: Loop names, statuses, property addresses, sale prices, closing dates
• Agent Information: Agent names, team assignments, commission structures
• Financial Data: Commission amounts, splits, payment schedules
• Custom Fields: Any additional data fields you choose to import

Automatically Collected Information

We automatically collect certain information when you use the Service:

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Performance Data: Load times, errors, API response times
• Audit Logs: User actions, data access events, security events (retained for 90-365 days)

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Provide, operate, and maintain the Service; process and display your transaction data and analytics
• Personalization: Customize your dashboard and user experience; remember your preferences and settings
• Communication: Send service-related notifications; respond to inquiries and support requests
• Security and Compliance: Monitor for suspicious activity; enforce our Terms of Service; maintain audit logs
• Analytics and Improvement: Analyze usage patterns to improve the Service; develop new features

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Within Your Organization

• Team Members: Users within your brokerage may view shared transaction data based on role-based permissions
• Administrators: Brokerage admins can view team data, manage users, and access audit logs
• Privacy Controls: You can configure commission visibility settings to control what data others can see

Service Providers

We may share information with third-party service providers who perform services on our behalf (cloud hosting, authentication, analytics). All service providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, court orders, legal processes, or to protect our rights, property, or safety.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Access Controls: Role-based access control (RBAC) with granular permissions
• Authentication: Secure OAuth 2.0 authentication with session management
• Rate Limiting: Protection against brute force and denial-of-service attacks
• Audit Logging: Comprehensive logging of all data access and security events

Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and Portability: Request a copy of your personal information; download your transaction data
• Control and Correction: Update or correct inaccurate information; configure privacy settings
• Deletion and Restriction: Request deletion of your personal information; limit how we process your data
• Objection and Withdrawal: Object to certain data processing activities; revoke consent

To exercise these rights, contact us at [email protected] or use the in-app privacy settings.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

To submit a CCPA request, email [email protected] with "CCPA Request" in the subject line.

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to lodge a complaint with your local data protection authority.

Contact our Data Protection Officer at [email protected] for privacy inquiries.

Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, sending an email notification, or displaying a prominent notice in the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Project: Independent open-source passion project
• Support: Available via email